KOI DRESS - BLACK VELVET

SHIPPING

We use Australia Post Standard (2 – 5 business days) and Express services (1 – 2 business days). We use DHL Express for all international orders. Express shipments within metro areas deliver with 1 – 2 business days. Areas outside these metro regions, as well as WA & NT should allow an extra 2 business days.

We use Australian Registered Post for all orders within Australia.

Australian Shipping

*Delivery time frames begin from the time the parcel is collected by Australia Post.

International Shipping

 
*Shipping prices are in AUD

Duties & Taxes

When orders shipped internationally reach their destination country, they may be subject to customs charges and clearance procedures that can cause delays beyond original delivery estimates. United States is not subject to these duties and taxes.

Unfortunately, Effie Kats cannot be held responsible for any possible custom duties, foreign taxes or other fees which may be enforced upon arrival. These will remain the responsibility of the customer. Please contact your local customs office for further information.

Delivery dates supplied by Effie Kats are a best estimate only and Effie Kats will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay by our delivery partners.

Please note that All international online returns for change of mind will be at the customer's expense.

For any further questions on shipping please email orders@effiekats.com

Information about each design is supplied online and at the Effie Kats showroom with a strict no refund policy unless the garment is deemed faulty.

Effie Kats accepts change of mind and size exchanges on full priced stock and made-to-order items only. In the case of a size or style exchange or faulty replacement, the Effie Kats team will replace the garment in a timely matter. Please note, if a size or style exchange is requested on an out-of-stock item, a credit note will be issued. Effie Kats only accepts one exchange per styler unless faulty.

In the case of a return, replacement or exchange requested by the customer, the issue must be notified to the Effie Kats team within 7 business days upon receiving the order. Once the garment has been returned to the Effie Kats showroom it will undergo a review for exchange. If approved the Effie Kats customer service team will advise the customer on the exchange or refund details.

Please note all shipping costs on change of mind and size are at the cost of the customer and not payable by Effie Kats. Effie Kats requires all return parcels to be sent via a secure, pre-paid and traceable postage method. Lost or stolen parcels are not liable to Effie Kats. In the case there is an outstanding amount owing to the customer it will be issued in the form of a credit note.

The below conditions must be adhered to;

The garment must be returned in its original condition with all tags intact and attached to the garment. The customer must not attempt to resolve any damages unless approved by the Effie Kats team.

The garment must be unworn, undamaged and not laundered. No exchange or return will be excepted without prior approval by the Effie Kats team after 7 days.

Effie Kats reserves the right to reject an order for any reason, at any time.

In the case of a fabric or colour being discontinued the customer is entitled to reselect another.

Failure to supply the correct information regarding your order is not at the fault of Effie Kats.