All orders processed online or at the Effie Kats showroom constitutes as an agreement to the below policies and terms & conditions;

RETURNS POLICY

Effie Kats has a strict no refund policy unless a garment is deemed damaged or faulty.

Effie Kats accepts returns for change of mind and size on full priced garments, to which we kindly offer exchange or store credit. If a size or style exchange is requested on an out-of-stock garment, a credit note will be issued instead. Effie Kats only accepts one exchange per style unless faulty.

Returns must be notified to the Effie Kats team via email at orders@effiekats.com within 7 business days upon receiving the order. Returns requested outside of this timeframe will not be accepted. Once the order is returned to the Effie Kats showroom it will be reviewed and processed for an exchange/credit/refund. We are not liable for any lost returned items.

All return shipping costs for change of mind and size returns are at the cost of the customer and not payable by Effie Kats. Effie Kats requires all return parcels to be sent via a secure, pre-paid and traceable postage method. Lost or stolen parcels are not liable to Effie Kats.  In the case there is an outstanding amount owing to the customer it will be issued in the form of a credit note.

The below conditions must be adhered to;

• The garment must be returned in its original condition with all tags intact and attached to the garment.
• The customer must not attempt to resolve any damages unless approved by the Effie Kats team. Returns will not be accepted if a garment has been altered in any way.
• The garment must be unworn, undamaged and not laundered.
• No exchange or return will be excepted without prior approval by the Effie Kats team after 7 days.
• Effie Kats reserves the right to reject an order for any reason, at any time.
• In the case of a fabric or colour being discontinued the customer is entitled to reselect another.
• Failure to supply the correct information regarding your order is not at the fault of Effie Kats.

Christmas Extended Returns:
All orders during December will have an extended 2 weeks return period.

Sale (Discounted Items) Terms and Conditions:
All sale items are strictly FINAL SALE and are ineligible for a refund, exchange or credit note. Please note some items may have slight imperfections such as markings, stains, rips or holes. 

MADE-TO-ORDER ITEM

All designs that are made-to-order will state this in the products description, along with the garments production time frame.

If you require your garment sooner than the stated production time frame, please contact the customer service team by phone or email to enquire about order fast tracking services.

Please note all fast track options need to be approved and added to your order by the Effie Kats customer service team.

STOCK ITEM

Stock items are garments that are pre-made and available to be collected or dispatched within 4 weeks after purchasing.

TAXES AND DUTIES

Please note that while we take full responsibility for any garment faults or order mix-ups and are happy to offer a full refund in such cases, taxes and duties paid at the time of delivery are collected by your local customs authority and are therefore non-refundable by us. We understand this may be frustrating, but unfortunately, these charges are outside of our control and cannot be reimbursed even when the refund is due to an error on our part.