Luci Midi Dress - White

All orders that require freight will be sent tracking codes once the parcel has been dispatched from the Effie Kats showroom by our trusted postage partners; AusPost or DHL.

The order completion date is estimated in each product description. Please note, with an order of multiple items, the completion date will be based off the item with the longest production time frame.

Express AUSPOST Shipping within Australia takes 1-2 Business Days – $15AUD From date of dispatch

Express DHL Shipping within Australia takes 1-2 Business Days – $25AUD From date of dispatch

Express Shipping International takes 3-5 Business Days – $45AUD From date of dispatch

All parcels are sent by our trusted postage partners; Star Track and DHL. Effie Kats is not liable for shipping delays that may incur via a postage third party.

In the case that an unforeseen postage delay occurs, the Effie Kats team will help resolve the issue immediately to the best of our ability with the customer and postage partner.

Effie Kats is not liable for any lost or stolen parcel.

DUTIES, TAXES AND GST

All Effie Kats garments are inclusive of GST.

*Please note international parcels may be subject to duties and taxes. This is dependant on the countries customs policy and payable by the customer.

*Please note: Auspost is a postal service not a courier service, this means there is a potential risk of parcels being lost. If you select Aus Post as your postal option Effie Kats is not liable for lost parcels.

Information about each design is supplied online and at the Effie Kats showroom with a strict no refund policy unless the garment is deemed faulty.

Effie Kats accepts change of mind and size exchanges on full priced stock and made-to-order items only. In the case of a size or style exchange or faulty replacement, the Effie Kats team will replace the garment in a timely matter. Please note, if a size or style exchange is requested on an out-of-stock item, a credit note will be issued. Effie Kats only accepts one exchange per styler unless faulty.

In the case of a return, replacement or exchange requested by the customer, the issue must be notified to the Effie Kats team within 7 business days upon receiving the order. Once the garment has been returned to the Effie Kats showroom it will undergo a review for exchange. If approved the Effie Kats customer service team will advise the customer on the exchange or refund details.

Please note all shipping costs on change of mind and size are at the cost of the customer and not payable by Effie Kats. Effie Kats requires all return parcels to be sent via a secure, pre-paid and traceable postage method. Lost or stolen parcels are not liable to Effie Kats. In the case there is an outstanding amount owing to the customer it will be issued in the form of a credit note.

The below conditions must be adhered to;

The garment must be returned in its original condition with all tags intact and attached to the garment. The customer must not attempt to resolve any damages unless approved by the Effie Kats team.

The garment must be unworn, undamaged and not laundered. No exchange or return will be excepted without prior approval by the Effie Kats team after 7 days.

Effie Kats reserves the right to reject an order for any reason, at any time.

In the case of a fabric or colour being discontinued the customer is entitled to reselect another.

Failure to supply the correct information regarding your order is not at the fault of Effie Kats.