EK SHIPPING PROTECTION

Every piece,
protected.

We take care to craft every garment beautifully — and we take the same care making sure it arrives that way. EK Shipping Protection covers your order against loss, theft, and damage from the moment it leaves us to the moment it reaches you.

Add Protection at Checkout

HOW IT WORKS

Simple. Automatic. Stress-free.

01

Tick the box at checkout

EK Shipping Protection is added to your cart automatically. You can remove it anytime before paying — just untick the option in your bag.

02

We ship, you track

Your order ships as normal. If anything happens along the way — it gets lost, stolen from your doorstep, or arrives damaged — you're covered.

03

We make it right

Email us at orders@effiekats.com with your order number and a photo if applicable. We'll resolve it quickly — no back-and-forth, no stress.

WHAT'S COVERED

We've got you covered
from every angle.

Lost Packages

If your order is marked delivered but never arrived, or goes missing in transit, we'll send a replacement or issue a full refund.

Stolen Packages

Porch pirates happen. If your package is stolen after delivery, we'll make sure you still get what you ordered.

Damaged Items

If your garment arrives damaged due to transit handling, simply photograph it and email us. We'll arrange a replacement or refund.

PRICING

Transparent pricing.
No surprises.

Protection scales with your order value — keeping it fair at every price point.

ORDER VALUE PROTECTION FEE
Under $100 $1.95
$100 – $199 $4.50
$200 – $299 $7.50
$300 – $399 $10.50
$400 – $499 $13.50
$500 – $599 $16.50
$600 – $699 $19.50
$700 – $799 $22.50
$800 – $899 $25.50
$900 – $999 $28.50
$1,000 – $1,099 $31.50
$1,100 – $1,199 $34.50
$1,200 and above $36.00

FAQ

Common questions.

Is protection added automatically?

Yes — EK Shipping Protection is added to your cart automatically when you add any item. You can remove it by unticking the option in your bag or at checkout. It only applies to the current session, so if you remove it and come back later, it may be added again.

How do I make a claim?

Email us at orders@effiekats.com with your order number and a brief description of the issue. For damaged items, please include a photo. We typically respond within 1–2 business days.

What counts as a damaged item?

Damage caused during shipping — torn packaging, crushed garments, items that arrive unwearable due to transit conditions. This does not cover damage caused after delivery, normal wear, or items damaged due to washing/handling.

How long does a claim take to resolve?

Most claims are resolved within 3–5 business days. We aim to make this as quick and pain-free as possible — we'll either dispatch a replacement or issue a refund depending on stock availability and your preference.

Can I add protection after I've placed my order?

No — EK Shipping Protection must be added before your order is placed. It cannot be added retroactively once the order is confirmed.

What if my item is out of stock when I make a claim?

If we're unable to replace your specific item, we'll issue a full refund to your original payment method.

Shop with confidence.

EK Shipping Protection is our commitment that your experience doesn't end at checkout — it ends when your order is safely in your hands.

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