returns policy
ORDERING
All orders processed online or at the Effie Kats showroom constitutes as an agreement to the below policies and terms & conditions;
RETURNS POLICY
Information about each design is supplied online and at the Effie Kats showroom with a strict no refund policy unless the garment is deemed faulty.
Effie Kats accepts change of mind and size exchanges on full priced stock and made-to-order items only. In the case of a size or style exchange or faulty replacement, the Effie Kats team will replace the garment in a timely matter. Please note, if a size or style exchange is requested on an out-of-stock item, a credit note will be issued. Effie Kats only accepts one exchange per styler unless faulty.
In the case of a return, replacement or exchange requested by the customer, the issue must be notified to the Effie Kats team within 7 business days upon receiving the order. Once the garment has been returned to the Effie Kats showroom it will undergo a review for exchange. If approved the Effie Kats customer service team will advise the customer on the exchange or refund details.
Please note all shipping costs on change of mind and size are at the cost of the customer and not payable by Effie Kats. Effie Kats requires all return parcels to be sent via a secure, pre-paid and traceable postage method. Lost or stolen parcels are not liable to Effie Kats. In the case there is an outstanding amount owing to the customer it will be issued in the form of a credit note.
The below conditions must be adhered to;
- The garment must be returned in its original condition with all tags intact and attached to the garment.
- The customer must not attempt to resolve any damages unless approved by the Effie Kats team.
- The garment must be unworn, undamaged and not laundered.
- No exchange or return will be excepted without prior approval by the Effie Kats team after 7 days.
- Effie Kats reserves the right to reject an order for any reason, at any time.
- In the case of a fabric or colour being discontinued the customer is entitled to reselect another.
- Failure to supply the correct information regarding your order is not at the fault of Effie Kats.
MADE-TO-ORDER ITEM
All designs that are made-to-order will state this in the products description, along with the garments production time frame.
If you require your garment sooner than the stated production time frame, please contact the customer service team by phone or email to enquire about order fast tracking services.
Please note all fast track options need to be approved and added to your order by the Effie Kats customer service team.
STOCK ITEM
Stock items are garments that are pre-made and available to be collected or dispatched within 4 weeks after purchasing.
